cannot use Internet Explorer (with AOL)

During our radio show we received a call that, after having service performed on his computer, a listener was unable to use Internet Explorer. We did not have enough time during the show to fully triage the situation while on the air. I did received a message from a listener that we should consider an update could be a problem...

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from: Lana Dee

For that gentleman with AOL who couldn't start his explorer...wonder if that happened after the last windows update...it happened to me...if he has Zonealarm..that may be why!

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Thanks for the info, Lana!

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